Privacy Policy

1. Introduction & Commitment to Privacy

At GreenPulse Wellness ("we", "our", or "Company"), we believe privacy and data transparency are foundational to trusted commercial partnerships. Whether you are an individual exploring recovery equipment, a luxury wellness director outfitting a multi-station spa, or a healthcare institution inquiring about rehabilitation hardware, we treat your information with rigorous confidentiality.

This Privacy Policy explains the nature of personal and commercial data we gather through our website (greenpulsewellness.com), digital inquiry forms, WhatsApp business integrations, and after-sales service interactions, and how that information is safeguarded in accordance with applicable data protection legislation.

2. Categories of Data We Collect

We collect information that is strictly relevant and necessary to provide accurate equipment recommendations, prepare commercial proposals, and fulfill service agreements:

3. Collection Methods

• Direct Interactions: When you complete our website enquiry form, request a product catalog specification, or schedule an equipment demonstration.
• WhatsApp Business Desk: When you initiate a conversation with our commercial advisory team via our integrated WhatsApp links.
• Commercial Contract Execution: When your organization places an order or enters into a rental or service agreement.
• Service & Technician Reports: Site readiness assessments and commissioning logs completed during field visits.

4. Purposes of Data Processing

We process collected data solely for legitimate business, transactional, and legal purposes:

5. Third-Party Disclosures & Zero-Sale Stance

Data is shared strictly on a confidential need-to-know basis with:

• Delivery Partners: Strictly to complete site delivery and track shipments.
• Authorized Field Technicians & Engineers: To coordinate site inspections, electrical testing, and equipment handover.
• Cloud Hosting & Secure Infrastructure Providers: ISO/IEC 27001 certified cloud environments hosting our databases.
• Law Enforcement & Regulatory Authorities: Only when strictly mandated by valid legal subpoenas, court orders, or statutory regulations.

6. Technical & Organizational Data Security

We employ robust administrative, technical, and physical safeguards:

• End-to-end transport layer security (TLS 1.3 / HTTPS encryption) for all web traffic.
• Strict role-based access control (RBAC), ensuring only authorized commercial personnel access lead information.
• Encrypted cloud backups and routine vulnerability audits.
• Staff training on data confidentiality and client privacy management.

7. Data Retention & Archival Schedules

We retain personal data only for as long as necessary to fulfill the commercial purposes outlined herein. Inactive inquiries that do not culminate in commercial contracts are purged or anonymized within twenty-four (24) months. Transactional records, tax invoices, and warranty documentation are preserved for eight (8) years to comply with statutory accounting and commercial warranty obligations.

8. Your Statutory Rights

Depending on your jurisdiction and under applicable data protection frameworks, you hold the right to:

9. Cookies & Telemetry Technologies

Our website uses cookies and similar storage mechanisms to ensure seamless navigation, preserve layout performance, and evaluate anonymous traffic trends. For comprehensive information on specific cookies deployed and instructions on how to manage your browser settings, please refer to our dedicated Cookie Policy.

10. Data Protection & Privacy Contact

If you have any questions regarding this Privacy Policy, wish to exercise your data subject rights, or have a grievance concerning data handling, please contact our designated privacy desk: